Japan2026.09.17NADA News

FSA Voices Concern Over Crypto Exchanges Steering Customers to 'Sales Desks'

• The FSA raised the issue during a July 15 meeting with the Japan Virtual and Crypto Assets Exchange Association (JVCEA).
• Regulators are concerned that exchanges are guiding customers toward over-the-counter 'sales desk' services instead of order-matching exchange platforms.
• The FSA framed the issue primarily as a matter of user/consumer protection.